Translation Facts!
Quality, Price and
Confidentiality?
How can I be sure that
your work is of highest quality?
Do you
use machine translation software to localize?
How do you price your work?
Are there any hidden charges?
How is the invoice calculated?
How do you ensure confidentiality
of my information?
I am ready to start
a project
Will you give me an obligation free
quote before the start of the project?
How can I send my documents to you?
How much will my project cost?
What turnaround time can I expect?
Who will manage my project at the Language Marketplace?
How do you select the team for my project?
What are the steps of the translation process?
What turnaround time can I expect?
How will you deliver the finished project to me?
I would like to translate my web site
How much will it cost to translate my web site?
How exactly do you translate web sites?
I have a question about my ongoing project
You are working on my project and I need for someone to call me right away
I need to make changes to my project
I cannot open the files you sent me
I cannot read the documents you sent me - the fonts do not look right
Quality, Price and Confidentiality?
How can I be sure that your
work is of highest quality?
Translation Services is committed to provide its clients with
the highest quality translation services by assigning a project
manager and a team of language professionals to each client's
project.
Do you use machine translation software to localize?
Just try dumping a few sentences into the many software packages available on the Internet—go back and forth into the languages and see the mess that can be created! Now imagine those sentences representing company in foreign markets. Believe us; we have re-translated many documents/website's that caused serious credibility issues, cost overruns, etc, all because it was not done right the first time.
How do you price your work?
Written translation projects are based on the document word
count of the target language. Rates differ from European and
Asian languages, normal and rush jobs, small and volume assignments.
We will give you a fixed quote upon learning the details about
your project. To obtain a quote within 24 hours, please e-mail
or call for details.
If you wish to translate your website, send us your web site
address (URL). We will review your site, request any additional
information and then provide you with a complete estimate.
Are there any hidden
charges?
No. You only pay for the work that was completed. We will
provide charge per word price before we start a project and
we guarantee not to alter it once it has been given, so long
as you don't change the source material. With Translation
Services, you won't ever face any unexpected charges!
How is the final invoice calculated?
For translated written material, we take a verifiable electronic
word count of the target language file (save for a few languages
such as Japanese and Chinese where we use the verifiable source
language count) and multiply this count by the per word rate
given in our initial quote. You will ONLY pay for the number
of words in the target language – there are no hidden
fees. Certain languages will expand or contract during the
translation and your coordinator can give you an idea based
on his/her experience.
How do you ensure confidentiality
of my information?
All Translation Service’s Translators and Interpreters
abide by the Translators' Professional Code of Ethics set
by professional translators associations around the world.
This implies full confidentiality and non-disclosure of clients'
information. For projects involving sensitive information
and documents, Translation Services practices signing confidentiality
and non-disclosure agreements with both translators and clients.
We can work with your standard agreement or offer our own
template.
I am ready to start a project
Will you give me an obligation
free quote before the start of the project?
Yes. We aim to deliver accurate quotes within 2 working hours
of any client request – without obligation, of course.
Simple follow the instructions on our Quotation page - its
simple and fast.
How can I send my documents
to you?
You can send the documents to us by e-mail, fax or regular
mail.
If you have the document available in electronic format, we
would prefer that you e-mail it. Please attach the document
to your email message and specify your project requirements
and the program in which your document was created. When we
look at your document in electronic format, we will give you
a fixed quote for its translation.
If, however, you only have a hard copy of the original document, please fax it to us to (905) 279-0618. For large-size documents, you will need to fax us just a few representative pages. We will provide you with an approximate quote based on those sample pages.
You can always mail the document to us if you have it only in the hard copy and need to get a fixed quote for its translation for budgeting purposes.
How much will my project cost?
You will need to send the document to us along with your project
requirements. The documents can be sent to us in three different
ways. We will review your documents and provide you with a
quote usually within hours – we will notify you if we
need more time. If you have an urgent project, please call
us and we will see if we can help you.
We will assign a project manager to you once we start working
on your project. This person will be in contact with you regarding
your project requirements, expected turnaround time and other
issues. You will be able to contact the project manager with
any questions that you may have during the course of your
project.
What turnaround time can I
expect?
This will depend on the size and complexity of your project
and the number of languages into which the documents need
to be translated. Keep in mind that a typical translation
process involves several steps: project evaluation, terminology
identification, translation, editing and proofreading. Remember
ALL these steps are included in your quote; some companies
may charge extra for some of these services.
We will estimate the turnaround time for your project based
on your documents and project requirements. Our record for
meeting deadlines is excellent - even when the deadline is
a tight one! We’ve worked with deadlines of two hours
to two years – let us show you what we can do.
I want to learn more
about your translation process.
Who will manage my project
at the Language Marketplace?
We will assign a project manager to you once we start working
on your project. This person will be in contact with you regarding
your project requirements, expected turnaround time and other
issues. You will be able to contact the project manager with
any questions that you may have during the course of your
project.
How do you select the team
for my project?
All our language professionals are certified accredited and/or
hold linguistic degrees. When selecting a team for your project,
we make sure that our translators have the language expertise
as well as the in-depth technical experience to handle your
unique subject matter.
What are the steps of the translation
process?
A typical translation process involves several steps: project
evaluation, terminology identification, translation, proofreading
and editing.
How will you deliver the finished
project to me?
There are various ways that a translation can be delivered
to you: electronic/ soft copy that you will desktop publish
and print, hard copy ready to be printed, or both electronic
file and hard copy. We will deliver the documents to you according
to your requirements.
I would like to translate my website.
How much will it cost to translate
my website?
If you have an existing website, you will need to give us
its Internet address (URL) in order for us to review it. We
will then ask you to provide us with the latest archive of
your site or its specific portion that you want translated.
We will then give you a quote on translating the text. Finally,
we will produce a comprehensive proposal within 24 hours that
will specify website translation stages, turnaround time,
and costs. You must specify whether you want graphical text
included or excluded in our calculations.
How exactly do you translate
websites?
We take your existing website and download all text/graphics,
etc that is language dependent. We confirm with the client
the exact requirements, and then we translate it and culturally
adapt the text, localize graphics wording and finally ensure
your Webmaster has accurately made all substitutions. If you
have online inquiry forms and order forms, we make them accessible
in the appropriate foreign language(s).
I have a question about my ongoing project
You are working on my project
and I need for someone to call me
right away.
Should you have a problem or question during the project,
please call us right away at 905-896-8428. In most cases,
you will need to speak with your project manager who, if needed,
can refer you to other departments within our company.
I need to make changes to my
project
To place a change order after your project has been started,
you will need to call your project manager at 905-896-8428.
You can also send email.
Most change orders carry additional charges, so please keep
this in mind when finalizing your requirements before assigning
the project to us.
I cannot open the files you
sent me.
Some large documents require compression or encoding before
they can be sent over the Internet. You may need our help
opening them. Please send email or call your project manager
at 905-896-8428.
I cannot read the documents
you sent me - the fonts do not look right.
You may need special fonts or a different operating system
to read foreign language documents. Please call us at 905-896-8428
for technical assistance or e-mail.
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Arabic
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Bengali
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Chinese
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Denmark
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Finnish
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French
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German
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Greek
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Hindi/Punjabi/Urdu
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Italian
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Japanese
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Korean
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Dutch
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Portuguese
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Russian
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Spanish
say...
Robyn,
Fashion Television
Nancy
e-witness
Best wishes,
Lisa,
eccommons.net
Sincerely
Dr.Kishore Parag
Tiffany,
OnX
Dan
OMNR
Thanks again,
Tim Lang
Regards,
Balesh
Scott
Livewire Communication Inc.
regards Bruno
The Hughe Group
Colleen
Labatts
Carolyn,
CCRW
Earning Your Respect
Cheryl
Senior Manager
Trans Canada
Thanks..."
Christopher
Account Manager
ENIGMO
Thanks for the hard work you are putting in for our projects."
Brent
CFIB